Process
Our Proven Process
01. KICKOFF
Let’s get started—together.
The initial phase is about laying the groundwork for a productive and aligned partnership. We begin by introducing the teams, reviewing timelines, and setting mutual expectations. It’s where vision meets strategy.
Team and project introductions
Clarifying responsibilities and expectations
Scheduling project calls
Sharing contact information
Establishing communication protocols
Reviewing project timelines
Internal project setup and mobilization
02. DISCOVERY
Discovery marks the start of budget development and begins upon receipt of the interior floor plans, and FF&E and OS&E specifications. We begin by studying the documentation, digging into the details, asking questions, and doing the legwork to identify challenges and brainstorm solutions. Then, we create key documents to support the overall project plan.
FF&E quantity breakdowns
Bill of Quantities (BOQ)
Cost comparison analysis
Value engineering surveys
Preliminary budget creation
03. PRODUCTION
Whether your goal is to focus on budget, schedule, sustainability, or local sourcing, we have many diverse resources domestically and abroad. We specialize in hospitality projects with mostly custom FF&E or OS&E . Our vendor selection process is an inclusive and collaborative group effort between the interior design team and client. Finding the right supplier is key to a successful outcome. We believe in keeping things aboveboard and do not accept commissions or rebates from any vendors, which allows us to focus on your goals.
Issuing purchase orders for all FF&E and OS&E items
Managing invoices, payments, taxes, freight costs, and budget tracking
Coordinating all pre-production communications, including samples and shop drawings
Acting as your central point of contact for procurement matters
Delivering weekly updates covering financials, vendor status, and order progress
Gathering all product documentation (warranties, care guides, certificates) for your project book
Sharing manufacturer progress photos for early design reviews
Collaborating with installation teams by providing tools like guestroom matrices and assembly guides
Managing warehouse deliveries, damages, and freight claims
Handling final payments and order close-out
04. INSTALLATION
Organization is the key to a successful FF&E and OS&E project installation. With hundreds of line items for hundreds of guestrooms and numerous public area spaces, we simplify the installation process by using a cloud-based system that can be accessed while at the warehouse, in the back of a truck, or while on-site. Our install dashboard increases efficiency, reduces redundancies, documents punch-list items, and tracks progress in real-time.
05. CLOSE-OUT
Don’t get stuck with endless loose ends. The Pineapple team will stick around to resolve any punch list issues and close-out all vendor accounts. Additionally, you’ll receive an organized digital binder with all project records, warranties, as well as care & maintenance instructions. We provide you with all final project reports including financial reports, Use Tax reports, attic stock inventory reports, and more.